Lucky Ones Casino — Privacy Policy
Lucky Ones Casino respects your privacy. This page explains what information we collect, why we collect it, how long we keep it, how we protect it, and the choices and rights you have. We only collect what is needed to run this service, we never sell your personal data, and we keep the whole thing as simple and transparent as we can.
What we collect
We collect the information needed to operate this informational site and, where you create an account with the linked casino, to verify your identity and process payments. That can include your contact details, account and activity data, the transaction records our licence requires us to keep, and basic technical data such as device type, browser, approximate location and anonymous analytics. We do not ask for more than we need. Where a page only provides information and you do not open an account, the data we hold is minimal — typically just the anonymous analytics that tell us which guides are useful. We do not build advertising profiles about you and we do not buy personal data from third parties.
How we use your data
Your data is processed on clear lawful bases: to operate the site and your account, to meet our licensing, anti-fraud and anti-money-laundering obligations, to answer your questions, and to improve the experience. Analytics measure anonymous traffic so we can see which pages help players and fix the ones that do not. We do not use your personal data for third-party advertising, we do not sell it, and we do not share it except where the law or our licence requires, or with the trusted processors described below who act strictly on our behalf. If we ever wanted to use your data for a genuinely new purpose, we would tell you first.
How we protect and keep it
Your information is protected with SSL/TLS encryption in transit, access controls, and staff access limited to a strict need-to-know basis. We retain data only as long as needed for the purposes above, or as our licence and local law require, after which it is securely deleted or anonymised. Trusted processors — for example payment, identity-verification and analytics providers — act only on our documented instructions under contract, and are not permitted to use your data for their own purposes. Where information is processed outside your country, we rely on appropriate legal safeguards so it stays protected to the same standard. We review these security measures regularly.
Cookies, analytics and your rights
We use essential cookies to run the site and optional analytics cookies that you can refuse or clear at any time through the banner or your browser settings — the site works fine without them. You have the right to access the personal data we hold, correct it, export it, delete it, and to object to or restrict certain processing. You can exercise any of these rights, or ask a question about your data, simply by contacting support; we will verify your identity and respond within the timeframe your local law requires. If you are unhappy with our response, you also have the right to complain to your local data-protection authority.
Children's privacy and updates
This site and the casino it links to are strictly for adults aged 18 or over, and we use age and identity checks to keep minors out. We do not knowingly collect personal data from anyone under 18; if we learn that we have done so inadvertently, we delete it promptly, and parents or guardians who believe a minor has provided information can contact support to have it removed without delay. We also keep this policy under review and may update it to reflect changes in the law or in how the service works. The effective date shown on the page always reflects the current version, and we will make any significant change clear rather than bury it.